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*** poor all around. They will make your life a living ***. They don't know the business, they're lazy, they pass the buck, and did I mention they were *** poor all around? DO NOT DO BUSINESS WITH THIS JOKE OF A "COMPANY"

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I started the loan process with them on April 1, My loan processor quit and let me know someone else would take over the loan. I started with the next processor, they quit, this went on and on.... After 5 processors quitting and 2.5 months later, I called and asked for the Lead processor. Mike Karron said he would help me. I responded to his email with the requested information the same day. that was on June 13. He never responded again. I have... Read more

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Yes, i have had a bad experience with tjis company, American Equity Mortgage. I was dealing with Grant Carroll and my paperwork kept getting lost, I had to resend several times. I paid for an appraisal of $500 and I still do not have a copy. I backed out of the loan because I was unsure if I was actually approved or not, loan process was very confusing. This ordeal was about 2 months ago, 3-2016. I have emailed Grant Carroll to please give me... Read more

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Buyers beware, AEM is the worst refinance company ever. I have refinanced and closed on as many as 15 homes and mortgages over last 20 years and this was the worst ever. All sunshine and rainbows but can't close the deal. Very inexperience persons behind all the paper work and they will put you thru the wringer when they are the ones suppose to be the experts when in fact they are just a scam company . Way to much to pay for closing costs,and... Read more

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Loan 15 yr fixed , 3.625% Issue 1 . Agent wouldn't quit insisting that my home would appraise at enough for conventional loan. I knew it wouldn't and It didn't. Had to go FHA. Delays , month in now, new appraisal, escrows and PMI now ,etc. Issue 2. After going FHA sat in agents office and did the math with my wife. Asked about title 184 native american loan. Agent says interest will go up to 4.5% but PMI will drop off after 50 - 60 months.... Read more

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I was just beginning to weigh my options with American Equity Mortgage. I was told that I would have a very high closing rate through FHA so I asked what the specific amount was. I was told it was 1.75%. I asked the amount and she told me she did not know. If I wanted $220,000 it is simple math. I did it myself. So when I told her no thank you as I am not paying that for closing costs, I was told good luck on finding that elsewhere. I... Read more

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David Schissler out of the Bloomington Mn. office is amazing! I would recommend him to my family and friends. We had tough credit scores when reaching out to David. While he was working on getting us pre approved he advised us to get a credit card to show revolving credit. We did as advised and still got pre approved wth our lower credit through fha. David is very knowledgable and he was available to answer our questions even on weekends! His... Read more

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very bad experience with this. it is better to go somewhere else then AEM. I waste my appraisal fee and almost 2 month time. before we started the loan, lender called me forced me that time, they are totally diffrent in behaviour but once i spent my money and time. they are totaly different person.I told then before i start my loan about our income and every situation, but they gave me very hard time. Much better to go somewhere else. do not... Read more

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I worked with American Equity Mortgage and after 2 months of gathering paperwork, paying for an appraisal, and then waiting to hear back for over 3 weeks, I can only tell you I am so disappointed. I emailed our broker 3-4 times over the last 3 weeks, left 3 or 4 voice mails and then finally said in my last email that I was going to let people know of my experience, he finally called me. His reason for not calling was he thought someone else was... Read more

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I refinanced my house using American Equity Mortgage. This process took about 2 months. I talked with the person handling my refinance a number of times. I did not start the process until I was told exactly what the refinance would do: 1. my mortgage payment would go down $100 2. I would receive $2000 3. I would not be required to make the first payment for 2 months. I repeated those requirements EVERY time I spoke with him and certainly... Read more

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