American Equity Mortgage Complaints and Reviews

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American Equity Mortgage
Main address: 11933 Westline Industrial Drive 63146 MO
800-236-2600, , https://secure.americanequity.com/Contact-Us.aspx
  • 28 complaints
  • $52.8K claimed losses
  • $1.9K average
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  • Nov 19
  • Loans and Mortgages
  • Virginia Beach, Virginia
  • Mortgage
  • 17

Every time it would submit a document they would tell me everything was good, but two days befor our closing date have us a list of 13 other things and then told me the day befor closing most of them had to have this or that on it or was in the format, as well as I needed three months of reserve money a week prior to closing and told me to simply"just borrow it" then after me depositing the money... Read more

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  • Jun 26
  • Loans and Mortgages
  • Layton, Utah
  • Bad Loan Service
  • 1
  • 1
  • 246

absolutely horrible!!! we lost over two thousand dollars in out of pocket costs after they told us in a daily basis everything was good to go to purchase this home. after running around town getting them every piece of information they could ever ask for they would turn around and need it submitted again in a different format or need a newer copy. don't ware your time. trust me crooks is... Read more

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  • Jun 14
  • Ex Employees
  • Sandy, Utah
  • Working Place
  • 241

My 23.5 days of the worse employment that I have ever had in the mortgage industry. I applied at American Equity Mortgage based on a referral from a friend. I was told that the manager was a difficult guy to work for but with my professional skills and abilities I should be fine. The interview was a little awkward because his only concern was what everyone is saying about him. I did not mention... Read more

Was this review helpful? 1 1

     

  • Nov 14, 2013
  • Loans and Mortgages
  • Saint Louis, Missouri
  • Remortgage
  • 151

What a frustrating ordeal, the appraisal said thing that we don't have at our house such as cover patio and detached car garage, and to top it off they miss calculated the amount needed to pay off credit cards and home, all they said was sorry to late to do anything, now I increased my years and still never got the needed things paid off. I was told to meet with agent at his office he never... Read more

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  • Nov 08, 2013
  • Loans and Mortgages
  • Home Mortgage
  • 225

American Equity Mortgage will make promises that they will not honor. I was told by AEM that I am a candidate for a mortgage. I told them that I am skeptical since I recently got divorced and my ex husband and I recently did a short sale. Page Vrendenburg from AEM assured me that my situation is not a problem as long as I have a good job, which I do. He said that FHA recently rolled out a new... Read more

Was this review helpful? 4 2

     

  • Oct 09, 2013
  • Loans and Mortgages
  • Indianapolis, Indiana
  • Rental Property Refinancing
  • 228

I was working on refinancing my rental property and getting rid of some credit card debt with American Equity Mortgage in late august.Everything looked great on paperwork to refinace mortage and get cash out to pay cards off..But they needed a appraisal that cost $450 to be done for them to move on...After the appraisal came back better then expected..the rep told me i could wipe most my debt... Read more

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  • Aug 01, 2013
  • Loans and Mortgages
  • Druid Hills, Georgia
  • Mortgage
  • 177

We applied for three months. Tried to get the loan to go through when interest rates were at 3.25%. Company fiddled around and then came back with much higher rate and three months later still couldn't close the loan. They asked for the same paper work 5 and six times and kept saying they were going to close in three days. We had used them before in 2008 and it was a good experience. This... Read more

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  • Jul 16, 2013
  • Loans and Mortgages
  • Roseville, Minnesota
  • Unusable Appraisal
  • 1
  • 1
  • 195

I met with Ben, brought all my income and tax information, as well as the loan info of the mortgage I wanted to refinance. I have $150,000 equity in the house (based on current tax assessment). I was told this loan would go through quickly. So I paid for the appraisal. Now, I was told that the underwriters wouldn't approve it due to income, they needed more information from my employer (due to... Read more

Was this review helpful? 1 1

     

  • Jul 12, 2013
  • Loans and Mortgages
  • Mortgage Refinance
  • 197

I am writing this out of complete and total frustration and disgust for the process I have been subjected to in attempting to secure and finalize a refinance through American Equity. I began working with this company in mid-December of last year on what I was led to believe would be a fairly expeditious process. We STILL have not reached finalization, nor at this point do I believe we are going... Read more

Was this review helpful? 1 0

     

  • Jul 11, 2013
  • Loans and Mortgages
  • Memphis, Tennessee
  • Appraisal Fee
  • 186

My sister and I applied to American Equity Mortgage to get a lower interest rate and house payment. We sent all the required information to them and signed papers via internet. We were told by representative Steve H. our credit was fine and all we had to do was paid $450.00 for an appraisal. We waited more than two weeks and did not hear from Steve H. or anyone from American Equity Mortgage.... Read more

Was this review helpful? 1 3
 
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